We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help you through a fair and transparent return and refund process.

1. Returns

You may request a return within 7 days of receiving your order, depending on the type of product and its eligibility.

To initiate a return, please contact our support team with your order details. Once your request is reviewed, we will provide instructions on how and where to send your item.

Please note that items sent back without prior approval may not be accepted.

2. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition
  • All original packaging, tags, and seals must be intact
  • A valid proof of purchase (order confirmation or receipt) is required
  • The return request must be made within the allowed return window

We reserve the right to reject returns that do not meet these conditions.

3. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned or exchanged, including:

  • Used or opened personal care products
  • Items damaged due to misuse or improper handling
  • Sale, clearance, or heavily discounted items (if clearly marked as non-returnable at purchase)
  • Gift cards or promotional items (if applicable)

4. Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed using the original payment method or issued as store credit, depending on your preference and payment method.

Please note that processing times may vary depending on your bank or payment provider.

5. Exchanges

We only replace items if they are defective, damaged, or incorrectly delivered. If you need an exchange for the same product, please contact us within the return period.

6. Late or Missing Refunds

If you haven’t received your refund within the expected time:

  • First, check your bank account or payment wallet again
  • Then contact your credit card company or payment provider, as processing times may vary
  • If you still have not received your refund, please contact us for assistance

7. Return Shipping

Customers may be responsible for return shipping costs unless the item received is defective or incorrect. Shipping costs are generally non-refundable.

8. Contact Us

For return, refund, or exchange requests, please contact our support team:

📧 support@herbulous.com